David ********

Personal statement

Personal Statement
Seasoned executive with progressive experience in project oversight and executive leadership. Consistently achieve optimal utilisation of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships. Established track record of creating and implementing programs and long-term business strategies aimed at company growth. High-energy leader of cross-functional teams, successfully aligning customer needs and organisational objectives to ensure optimal operating efficiency.

Work History
April 2022 – Current

Operations Training Manager
IAG Cargo Limited

Carrus House

Hounslow

TW6 3QA

Responsible for developing, implementing, and managing training programs to ensure a skilled and efficient workforce across the company’s operations. This role focuses on delivering customer service excellence, achieving operational performance targets, and managing a workforce effectively. responsible for developing, implementing, and managing training programs to ensure a skilled and efficient workforce across the company’s operations. This role focuses on delivering customer service excellence, achieving operational performance targets, and managing a workforce effectively. Design and implement training programs that address specific operational needs, including airport logistics, airside operations, and customer service.

Monitor employee performance, identify areas for improvement, and provide coaching and support. Assist in complete Case to Answer decisions, Disciplinary Hearings, Grievance Hearings, Appeals, and People Policy Management. Management of all external awarding bodies and IATA and IOSA Audits, ensuring full regulatory compliance. This includes the development of several training programs.

April 2023 – August 2024

Head of Operations
Richmond and Hillcroft Adult and Community College¨

Richmond-upon Thames

Surrey

TW9 2RE

Directed and coordinated activities of departments within the business support areas of the college, managing all operational aspects, including a £1.4m budget. Demonstrated and supported continuous improvement as evidenced through the SAR/QIP, where the area had been in RI until August 2023, where it achieved Good, under my leadership. Designed and developed a procurement process to ensure that the school’s financial value system was adhered to and the college gained sustainable and value-added services. Led and developed a collaborative approach across the college to ensure all departments were able to work more effectively and efficiently. Collaborated with stakeholders to develop long-term strategic plans for growth. Used effective leadership skills to ensure that the income streams within the non-academic areas of the college were maximised.

December 2022 – April 2023

Head of HR
Richmond and Hillcroft Adult and Community College¨

Richmond- upon-Thames

Surrey

TW9 2RE

Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Designed, developed, and implemented a new pay and reward structure to increase productivity and commitment of staff. Project managed the implementation of a new HR and payroll system to drive effectiveness and efficiency of people-centric data and increase line management effectiveness. Investigated and reported on H&S incidents to allow the data to be used to mitigate legal risks. Designed and delivered all training for line managers, bringing policies and procedures to life and increasing the effectiveness of line managers. Used leadership skills to drive performance and service provision standards as evidenced through the SAR/QIP, where this area had been in RI but was moved into Good under my leadership.

September 2021 – September 2024

Lead IQA
Apprenticeship Connect

London

Improved feedback provision from learners. Improved Professional Discussion Assessments. Improved Observation assessments and implemented a clear development programme for Tutors. Providing IQA services for the Recruitment Resourcer Level 2 apprenticeship, and Recruitment Consultant Level 3 Apprenticeship. I also conduct all standardisation meetings with the tutors to help drive improvements and increase the quality of teaching, learning, and assessment. I also am helping to develop the HR apprenticeship offering.

March 2021 – December 2021

Head of HR & L&D
Constellation Solutions Limited

England

Providing curriculum development and IQA services for training providers. Providing HR consultancy services for organisations including outsourcing services. This is varied, dependent upon the requirements of the client but will include general HR, employment law advice, strategic management including organisational development and design, L&D services, disciplinary & grievance investigations, well-being & wellness projects, including design and implementation, and providing ad-hoc projects including project management. Creation of L&D strategies for employers. CPD Accredited Centre for Commercial Delivery of training courses. Setup Curriculum Development services selling curriculum to RoATP providers. Creating bespoke training programmes for clients working on HR & L&D projects for clients including creating E, D, & I strategies including Neurodiversity and LGBTQAI+, & Wellbeing. Successfully designed and submitted several tenders using Proactis (Government procurement platform).

September 2020 – March 2021

Head of HR
Five Stars Recruitment Limited

London

I provided curriculum design and strategy for Apprenticeship and Training courses and qualifications for HR Level 3 and HR Level 5, Recruitment Level 2 and Level 3 across England. I also manage all HR functions for a team of 86-staff and manage our HR Solutions Consultancy, where we provide HR representation and consultancy services to a number of clients including employment law representation, for which I have represented clients for over 10-years. Provided teaching and learning training sessions for 15-tutors across the UK.

Introduced improved communication policies and procedures. Introduced a Governance program for the

organisation. Created and introduced a Safer Recruitment policy and procedure. Employed a number of tutors across the UK to increase the competitive advantage of the Introduced formal case reviews for all tutors, increasing quality in provision. Representing clients in employment tribunals. Managing change management projects. Managing employee relations and communications.

September 2019 – September 2020

Managing Director
North East Management Academy

Yorkshire

I provided curriculum design and strategy for Apprenticeship and Training courses and qualifications for HR Level 3 and HR Level 5, Recruitment Level 2 and Level 3, and Business Management Level 3, and Level 5. I also recruited and managed Tutors and Assessors, I also completed performance reviews and Teaching & Learning Assessments of all Tutors and Assessors. I also provided teaching and assessments for a portfolio of 45-learners across England. Provided teaching and learning training sessions for 15-tutors across the UK. Introduced improved communication policies and procedures Ø Introduced a Governance program

for the organisation. Created and introduced a Safer Recruitment policy and procedures. Employed a number of tutors across the UK to increase the competitive advantage of the business. Introduced formal case reviews for all tutors, increasing quality in provision.

January 2019 – September 2019

Tutor & Standards Delivery Manager
British Institute of Recruiters

Manchester

I provided curriculum design and strategy for Apprenticeship and Training courses and qualifications for HR Level 3 and HR Level 5, Recruitment Level 2 and Level 3, and Business Management Level 3, and Level 5. I also recruited and managed Tutors and Assessors. I also completed performance reviews and Teaching & Learning Assessments of all Tutors and Assessors. I also provided teaching and assessments for a portfolio of 45-learners across the UK. Provided teaching and learning training sessions for 15-tutors across the UK. Introduced improved communication policies and procedures. Introduced a Governance program for the organisation. Created and introduced a Safer Recruitment policy and procedure. Employed a number of tutors across the UK to increase the competitive advantage of the business. Introduced formal case reviews for all tutors, increasing quality in provision. Identified and put into practice, a full L&D process for all staff.

September 2008 – September 2019

Managing Director
Montague Consult Limited

High Wycombe

Buckinghamshire

I have been working for a number of clients on an independent basis offering them consultation services to support their businesses in a number of areas including the production of formal Qualifications in Agency Recruitment, In-House (Internal) Recruitment and HR for stakeholders such as the Institute of Recruiters, National Apprenticeship Service, Skills Council, and others. Delivery of Training and Tutoring of Qualification and CPD Programs for organisations such as the Institute of Recruiters, Learn Direct, National Apprenticeship Service, Red Kite Housing Association, and others. HR Support Services including Recruitment, Onboarding, Induction, Employee Relations, TUPE, Redundancies, Change Management, Policy and Process Production, Employment Legal Advice, Employment Tribunal Reconciliation and Representation for organisations such as Volkswagen, Go Transport, Click TV, and others. Provision of Level 2 & Level 3 Recruitment Apprenticeships Provision of Level 3 and 5 HR Apprenticeships Provision of Level 3 Business Management Apprenticeships. Providing HR Support Services. Providing HR Strategic Planning. Providing full L&D Services. Providing OfQual Accredited Qualifications.

Providing Accredited CPD Courses. Providing Training Programmes. Providing Apprenticeship Programmes. Providing Legal Support and ET Cover. Providing Tutoring Face-to-Face and Via Webinar. Developing Training Programmes. Specialising in Employment Law and Contract Law.

September 2016 – October 2017

Lecturer & CIPD Centre Lead
Aylesbury College

Aylesbury Buckinghamshire

College at Aylesbury College for the Level 3 CIPD. Certificate in Human Resource Management, Level 5 CIPD Certificate in Human Resource Management at University Campus Aylesbury Vale, Level 5 CIPD Certificate in Human Resource Management at University of Oxford, Level 2 & Level 3 UAL in Business in Fashion and Retail at Aylesbury College and Level 4 Foundation Degree in Business Management. Improvements to the CIPD centre in delivery. Successful delivery of CIPD Level 5 – Aylesbury. Successful delivery of CIPD Level 5 – Oxford

University. Successful delivery of OCN Level 2 Research – Aylesbury. Successful delivery of UAL Level 2 Business – Aylesbury. Successful delivery of UAL Level 3 Business – Aylesbury.

December 2003 – September 2008

Contracts Manager
Manpower UK Limited

London

Started as a Recruitment Consultant before taking over FMGC Contract managing 1,200-staff including all HR activities. Moved over to BMW Oxford plant as Group Team Leader managing 15- Consultants and 2,200-staff. This included all areas including non-technical, technical, and managerial positions; managing all HR aspects including Absence Management, Disciplinary, Grievance, TUPE, Redundancy, Performance Management and Appraisal. Took over as Contracts Manager for Airbus for all technical and non-technical staff appointments. Managing sites in the UK, Spain, France, Germany, Ireland, and Canada. I managed 15-Consultants, 2-HR Consultants, and 2,400-staff where I held overall responsibility for the performance of the Contract including all HR responsibilities. Achieved AS9000 (aviation standard for ISO) accreditation for the company. Increased ER through implementation of Monthly News Letter and Employee of the Month Scheme. Designed, implemented & run staff “Associate of The Month” award scheme. Managed and conducted Employee RTW interviews, Disciplinary Hearings and Appeals. Conducted Grievance Investigations including Modified Investigations and Hearings. Implemented and managed successful Absence Management Processes. Managed regular TUPE Transfers Ø Conducted large-scale redundancy exercise. Managed HR Consultants and was responsible for the design and implementation of document policy and procedures across the contract.

Education
·       Level 5 – CIPD, London

·       Level 3 – CIPD, London

·       Level 4 – PTTLS OCR, London

·       Level 3 – CAVA City & Guilds, London

·       Level 4 – TAQA First Skills Awards, London

·       Level 4 – IQA Skills First Awards, London

·       Level 4 – EPA Highfield Qualifications, London

·       Level 3 – Safeguarding Designated Lead High-Speed Training, London

Skills
·       Positive Attitude

·       Teamwork and Collaboration

·       Time Management and Prioritisation

·       Operational • with Strategic Level

Voluntary Work
January 2015 – September 2022

School Governor Chair, Governing Body, Chair – Pay Review Committee, Chair – Resource Committee, Health & Safety Governor, and Inclusion Governor.

Millbrook School, Millbrook Lane, High Wycombe, Buckinghamshire, HP12 4BA

September 2021 – September 2024

CIPD Committee Member                   Committee Member – Membership & Engagement Lead, & Mentoring Lead.

CIPD Chiltern Branch

CIPD Mentor                                              CIPD Mentor – Providing mentoring services for CIPD members

CIPD

February 2024 – Current

Advanced Driving Instructor – Institute of Advanced Motorists, High Wycombe, Buckinghamshire

•     Taught courses according to catalogue descriptions to meet defined standards and outcomes.

•     Prepared class sessions and assignments, helping students grasp course content and integrate learning outcomes.

•     Created a learning-focused environment, encouraging student involvement and participation.

•     Used a variety of instructional methods, materials and techniques to educate students.

•     Evaluated student coursework for quality and improvement.

•     Communicated with parents and guardians regarding academic, behavioural, or safety concerns.