HE Student Support Officer

Job Title: HE Student Support Officer

Status: Permanent, 37 hours per week

Closing Date: Midnight, Wednesday 24th September 2025

Assessment Centre Date: Friday 3rd October 2025

Overview

We are seeking a highly motivated and enthusiastic team player to join University Centre Reaseheath (UCR) as a HE Student Support Officer. This student-focused role is key to enhancing academic success and engagement across our higher education programmes.

About the Role

As HE Student Support Officer, you will work closely with academic and support staff to deliver high-quality academic study skills support to students. This includes group workshops, whole cohort teaching, and targeted 1:1 sessions. You’ll play a vital role in promoting student engagement, monitoring academic progress, and coordinating interventions to support retention and achievement.

You’ll also contribute to the development of a vibrant academic community, facilitate student voice activities, and support students in accessing specialist academic and welfare services.

Key responsibilities:

• Deliver academic skills support through tutorials, workshops, and digital platforms.
• Monitor student engagement and progress.
• Facilitate student voice activities and promote participation in surveys.
• Maintain accurate records and evaluate the impact of support interventions.
• Stay up to date with developments in teaching, learning, and digital technologies.
• Support recruitment, transition, and engagement activities across UCR.
   

The successful candidate will:

• Hold a minimum Level 6 qualification (ideally in a science or land-based discipline).
• Have a recognised teaching qualification or be willing to work towards one.
• Demonstrate experience supporting students in a higher education setting.
• Be confident working with individuals from diverse backgrounds.
• Have strong IT skills, including Microsoft Office and Teams.
   

We can offer you:

• 35 days annual leave plus bank holidays
• A two-week festive/New Year shut down
• Generous pension scheme with an employer contribution of 20.8%
• Enhanced sick pay of up to 6 months full pay depending upon service
• On site gym membership available
• Pluxee reward scheme
   

For more information, please refer to the additional job description.

Please note this role constitutes ‘regulated activity’ as defined by the Protection of Freedom Act 2012. The successful candidate will therefore be required to undertake an enhanced DBS check with barred list information prior to starting employment. You must also have the right to work in the UK and will be required to provide evidence to support this. In addition, online checks will be carried out during the recruitment process. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Equality, Diversity and Inclusion

Reaseheath College is committed to achieving its public sector general equality duty, which is set out in the Equality Act 2010. The College has a clear mission and clear values, which incorporate equality, diversity and inclusion.

The College staff recruitment and selection process, CPD processes, policies and practice are designed to ensure that when employment decisions are made, they are based solely on the skills and qualities required for the position and comply with all relevant employment legislation and best practice standards.

Disability Support

The College is a Disability Confident Employer and will support any reasonable adjustments you require to perform your best during the recruitment process. You can contact the HR team at humanresources@reaseheath.ac.uk should you require any adjustments during either your application or during the assessment centre.

We reserve the right to close this vacancy earlier than the advertised close date if we receive a sufficient number of applications.

We do not accept applications or speculative CVs through recruitment agencies.