IT Technician

IT Technician – Chantry Academy

Salary: Grade E – £26,196 to £27,255
Contract Type: Permanent, Full-Time (100% FTE)
Location: Chantry Academy, part of the Active Learning Trust
Closing Date: 25th September 2025
Interview Date: 30th September 2025
Start Date: ASAP

Are you a proactive and technically skilled individual looking to make a real impact in education? Chantry Academy is seeking a dedicated IT Technician to join our Central IT Team. Reporting to the Senior IT Technician, you will play a key role in supporting students, teaching staff, and administration through high-quality IT service delivery.

Key Responsibilities:

• Provide first-line technical support via the Service Desk.
• Set up and maintain PCs, laptops, tablets, and iPads.
• Support 1:1 student and staff devices, including repairs.
• Monitor and resolve technical issues within SLA timelines.
• Assist with software installations, updates, and troubleshooting.
• Maintain IT asset records and support network performance.
• Escalate complex issues to senior IT staff when necessary.

What We’re Looking For:

• Strong knowledge of Microsoft OS, Active Directory, Group Policy, Azure AD, and Intune.
• Understanding of networking protocols (TCP/IP, DNS, DHCP, VLANs).
• Experience with helpdesk systems and working to SLAs.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

What We Offer:

• Access to Vivup Benefit System
• Employee Assistance Programme
• Cycle to Work Scheme
• Access to Local Government Pension Scheme
• Extensive support and development opportunities

Contact Us:

If you wish to discover more about this exciting opportunity, then please contact Stephen Roberts, IT Operations Manager by phone on 07572911770 and by email Stephen.Roberts@activelearningtrust.org

The Active Learning Trust reserves the right to interview and appoint prior to the advert closing date. With this in mind, we encourage you to apply as soon as possible.

The Active Learning Trust is committed to safeguarding and promoting the welfare of all children and young people. We expect all staff to actively share this commitment. All adults working in our Trust in whatever capacity will be part of a thorough safer recruitment process. All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.

To ensure we recruit and retain the best talent, all new employees recruited to the Active Learning Trust (leadership, teaching and support staff) will be subject to a 6 months’ probation period at the start of their employment (except for Early Career Teachers who are subject to a Statutory Induction Period). This policy aims to assess new employees’ alignment with our culture, teaching standards, and student needs. It is designed to foster success; with regular evaluations and support mechanisms in place, helping us to identify and nurture talent.

We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.