IT Support Apprentice

IT Support Apprentice

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home. As part of your apprenticeship, you will be assigned one day per week dedicated to study for your Level 3 IT qualification.

Salary £22,600 pa plus benefits

A fantastic opportunity has arisen for someone with a passion for Technology to join our busy IT Service team. As the IT Support Apprentice, you will be integral in supporting the team to maintain and support systems across the University. You will be involved in responding to tickets, following procedures for new starters, changes and leavers, and providing general IT support to employees across the University.

This is a brilliant opportunity for anyone looking to expand their learning and undertake their IT Solutions Technician (Level 3) apprenticeship*, which will be fully supported by the University. You will be able to apply your learning to the day-to-day responsibilities of the role, consistently developing your skillset and showcasing your knowledge.

Your accountabilities and responsibilities include:

• Support with updating tickets and maintaining documentation and records for operational efficiency.
• Provide excellent customer service and keep customers updated throughout their ticket’s lifecycle.
• Assist with setting up technology for new starters and support with the onboarding process.

Our main requirements:

• GCSE Maths and English language Grade C or 4 or above.
• Experience working with laptops, peripherals and printers.
• Strong communication skills, both written and verbal.
• Enthusiasm for the latest technology advances.

*You must have been a resident in the UK for the last three years in order to qualify for apprenticeship funding.

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit our careers site: Explore our current vacancies – University of the Built Environment

Vacancy closes on Tuesday 16 September 2025 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.