Student Services Coordinator

Role: Student Services Coordinator

Location: Tresham College – Kettering Campus

Salary/Benefits: Salary is between £24,720 and £29,870 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 37 hours per week – 52 weeks per year

Contract Type: Permanent – Full Time

About the role:

We are currently seeking a Student Services Coordinator to join our Student Services department at The Bedford College Group.

As a Student Services Coordinator, you play an important role in the success of our students through:

• Careers Guidance & Programme Delivery – Provides impartial careers advice to students and applicants, supports UCAS applications, and contributes to the design and delivery of a cross-college careers programme including group sessions and progression planning.
• Student Support & Welfare – Offers personal support or referrals for pastoral, health, welfare, and financial matters, including bursary advice, benefit applications, and HE funding guidance.
• Safeguarding & Compliance – Maintains accurate safeguarding records, promotes child protection policies, and ensures all advice and information provided is current and compliant with college procedures.
• Stakeholder Engagement & Customer Service – Builds strong relationships with internal teams and external agencies, delivers excellent customer service, and represents the college at events and promotional activities.
• Teamwork & College Contribution – Collaborates across departments, supports enrolment and college events, contributes to quality assurance and innovation projects, and participates in training and development aligned with TBCG values.

About you:

• Qualifications & Professional Standards – Holds Level 2 English and Maths, a relevant Level 3 qualification, and either a Level 6 CEIAG qualification or willingness to work towards it, with a Youth Mental Health First Aid certificate desirable.
• Communication & Interpersonal Skills – Able to communicate confidently with students and staff at all levels, write formal and informal correspondence, and maintain a professional telephone manner.
• Administrative & Organisational Strengths – Demonstrates high-level administration skills, attention to detail, and the ability to plan, organise, and meet deadlines while maintaining accurate records.
• Experience & Customer Focus – Experienced in working with diverse groups, organising events, and delivering support both 1:1 and in groups, with a strong commitment to customer service and student wellbeing.
• Flexibility & Team Contribution – Friendly and adaptable, with a willingness to travel across sites, contribute to team goals, and uphold safeguarding responsibilities and college values.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: 19 September 2025

Successful candidates must also be able to demonstrate alignment to our organisationalVISION values:

• Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group’s policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.

Documents

TBCG Ex-Offenders Policy.pdf

Student Services Coordinator 2025 (1).docx