Business Support Officer (Apprenticeships)

Business Support Officer (Apprenticeships)

Full time (35 hrs/wk), permanent

Split place of work between Horizons (Reading, Berkshire) and Home, with up to 30 days per year spent at Horizons

Salary range £26,000 to £28,000 pa plus benefits

A brilliant opportunity has arisen for a proactive individual with experience in Apprenticeships and/or DfE funded programmes, to join our busy and dynamic Apprenticeship Business Management team. Day to day, you will be involved in a range of funding and compliance activities, aiding the effective operation of the University’s essential apprenticeship business processes. You will have the opportunity to liaise with a range of stakeholders, support the smooth running of business operations and ensure the University remains compliant with both regulatory and contractual requirements.

Due to the nature of this role, you must have recent business support experience in either an apprenticeship facing role or in a role linked to ESFA/DfE funded programmes.

Your accountabilities and responsibilities include:

• Oversee, manage and be responsible for allocated aspects of the University’s apprenticeship business support operations
• Work closely with employers and EPA Organisations to provide APC, gateway, and EPA data to ensure successful and timely completion of apprentice change of circumstance activities
• Act as the first point of contact for all apprenticeship change of circumstance enquiries, taking the initiative to screen, allocate and prioritise emails, telephone calls and correspondence, taking appropriate action where necessary

Our main requirements:

• GCSE Maths and English Language Grade C or 4 or above
• Recent business support experience in either an apprenticeship facing role or in a role linked to ESFA/DfE funded programmes
• Experience of undertaking work activity and controls processes which are subject to externally set compliance requirements and external audit/review
• Digital skills confidence: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint and several other systems/technology

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit our careers site: Explore our current vacancies – University of the Built Environment

Vacancy closes on Wednesday 03 September 2025 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.