Admissions Adviser

Role: Admissions Adviser

Location: Tresham College – Wellingborough and Kettering Campuses

Salary/Benefits: Salary is £24,720 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 37 hours per week – 52 weeks per year

Contract Type: Permanent – Full Time

About the role:

We are currently seeking an Admissions Adviser to join our Customer Services department at The Bedford College Group.

As an Admissions Adviser, you play an important role in the success of our students through:

• Admissions Management – Deliver a high-quality admissions service by processing applications, issuing offers, coordinating interviews, and maximising conversion from application to enrolment in line with Group policies.
• Information, Advice & Guidance – Provide accurate, impartial advice on courses and services via phone, email, and in-person, supporting applicants through their journey and ensuring a positive experience.
• Stakeholder Collaboration – Build strong relationships with curriculum teams and support departments, attend meetings, and contribute to events that enhance the student experience and recruitment outcomes.
• Data & Systems Accuracy – Maintain accurate records on CRM and student systems, monitor data quality, and ensure compliance with GDPR and admissions procedures.
• Customer Service & Continuous Improvement – Respond to enquiries professionally, support front-line services, contribute to knowledge sharing, and participate in recruitment events while upholding TBCG values and statutory duties.

About you:

• Education & Qualifications – Holds Level 3 education (e.g., A-Levels), GCSEs in English and Maths (A-C), ongoing professional development, and either possesses or is willing to obtain a Level 4 IAG qualification.
• Experience & Knowledge – Proven background in administration and customer-facing roles, with strong performance history, understanding of GDPR and confidentiality, and experience working with diverse groups
• Communication & Interpersonal Skills – Excellent written and verbal communication, high standard of English grammar, strong interpersonal abilities, and adept at advising customers through various channels.
• Technical & Analytical Abilities – Proficient in IT, quick to learn new systems, capable of data analysis, and skilled in engaging with a wide range of stakeholders.
• Professionalism & Flexibility – Highly motivated and professional, able to travel and work flexible hours, committed to safeguarding, equality, and continuous skill development.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: TBC

Successful candidates must also be able to demonstrate alignment to our organisationalVISION values:

• Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group’s policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.

Documents

TBCG Ex-Offenders Policy.pdf

JDPS Admissions Adviser 2025 (1) (1) (1) (1).docx