Skills & Engagement Coach

We are looking for an enthusiastic and skilled Employment Coach to join our busy Step Ahead team. This role’s main purpose is to deliver employability services to support individuals towards and into jobs. You will provide information, impartial advice and guidance and develop and maintain an action plan with each client who engages with the service. Supporting referrals to all key services available to enable clients to access the relevant support.

You will agree a range of activities with job seekers or economically inactive residents to enable and inspire them to achieve sustained employment and/or personal development with a key focus on non-employment progression measures, including improving wellbeing, self-confidence and level of independence.

You will attend family hubs across the borough on a regular basis, which Includes regular meetings with the family hub coordinators and outreach workers to support wider engagement and build a relationship with families they are engaged with.

You will work in partnership with a wide variety of local agencies and colleagues within the team to provide the best support to individuals.

Build and foster relationships within the borough, and manage a caseload of clients, including reporting weekly and monthly outcomes for clients.

Qualifications

Level 2 (GCSE or equivalent) qualifications in English & Mathematics.

Level 2 IAG qualification or willing to achieve this within the first 3 months in post.

Experience of delivering employability workshops and coaching sessions to a wide range of audiences.

Strong organisational skills including the ability to work quickly, accurately and to tight deadlines whilst managing a varied caseload.

Strong administrative skills, including report writing and reviewing and producing key data linked to clients.

Excellent literacy, numeracy and ICT skills with the ability to use a variety of computer packages including MS Office, Google Drive and management information systems.

Excellent team working and interpersonal skills.

Start Date: September 2025