Reception and Data Support Assistant

Reception and Data Support Assistant

Ref: 2425/163
Hours: 20 hours per week, term time only for 39 weeks per year
Salary: £11,897 per annum. Plus benefits, including a Generous Occupational Pension Scheme

About the Role
The role of Reception and Data Support Assistant is a busy on-site role supporting the Welcome Desk and Admissions and Information Team in daily administration tasks. You will be the first point of contact for visitors to the college as well as being an important point of contact for students and staff. You will provide a friendly and professional welcome face to face, via email, our online chat service and via telephone. You will answer queries and triage people to the appropriate service when necessary. You will also support the processing and management of applicant data, collaborating with colleagues across departments to ensure a smooth, efficient, and positive experience for prospective students.

We expect the successful candidate to start in the role in the week commencing 6 October 2025.

The post will be 39 weeks per year, usually to be worked from the first week of student enrolment (the 3rd week in August) to the end of staff training week (1st week in July). The working hours are on-site from Monday to Friday, 9:30am to 1:30pm.

About the Person
Experience: You will have extensive experience in a customer service role, ideally including data inputting.
Qualifications: You will hold Level 2 English and Maths at grade C/4 or above, or equivalent. Relevant work experience for those who do not meet this requirement will be considered.
Skills: Strong accuracy skills, particularly when working with large volumes of data/workload to tight deadlines, is essential. You will also be able to prioritise effectively and remain positive and professional in pressured situations.
Attributes: You will be approachable, calm, patient and professional in demeanour, with a passion for customer service and working with others.

About the College
We are a large, regional college serving a population across York and North Yorkshire of more one million people. Each year, we have approximately 4,000 school leavers, 1,000 apprentices, 2,000 adult students, and 400 higher-level students studying with us. 

Our wide range of education options span entry level programmes through to degrees, higher technical qualifications, and accredited professional courses to courses for professional development. Our apprenticeships can be studied from level 2 to level 5 across a range of different career pathways. We are the largest provider of A-Level and vocational programmes for school leavers in the region; we offer nearly 35 A-Level subjects and over 80 vocational courses, including a wide range of T-Level pathways.

We are proud to be part of a consortium of colleges and employers developing the Yorkshire and Humber Institute of Technology (IoT), designed to increase higher level technical skills for employers.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.

Please visit our website: www.yorkcollege.ac.uk 

Want to know more? 
For an informal discussion about the role, Emma Woodward, Admissions and Information Manager, at ewoodward@yorkcollege.ac.uk

Important Notices
Please see the attached document for Important Notices.

Please note that we do not accept CV applications. If you are viewing this vacancy through any job board then please go to our website www.yorkcollege.ac.uk/job-vacancies and apply using our application form.

Most correspondence regarding vacancies will be sent via email, so please check your emails regularly for updates on your application. We would also advise checking your junk/spam folder as some emails may end up here depending on your mail provider settings.

Closing date: 1 August 2025 (9am)
Interview date: 12 August 2025 (expected post start date is 6 October 2025)

We are deeply committed to diversity and inclusion and wish to have a diverse workforce. We positively welcome applicants from all under-represented groups, including minority ethnic groups and those with disabilities. We are proud to be affiliated to the Black Leadership Group (BLG).

As an employer we are committed to promoting and protecting the physical and mental health and well-being of all our staff.  York College has signed up to the ‘Mindful Employer’ charter for employers who are positive about mental health.  We are also a certified Disability Confident Employer.  Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.

We welcome job applications from anyone who has the requisite skills, qualifications and experience. All applications are considered strictly on merit. Our aim is to appoint the best person for the job, regardless of race, gender, disability, sexual orientation, age or any other ‘protected’ characteristic. Please note also that we value the contribution of those who have served in the Armed Forces, and are signatories to the Armed Forces Covenant.