Apprentice – Learner Recruitment and Reception Officer

RNN Group

  • 12313.60
  • Yorkshire / East Midlands
  • Temporary
  • Full Time
Posted 7 days ago

Apprentice – Learner Recruitment and Reception Officer

Hours; Full time (37hrs per week, all year round)

Duration; Temporary (18-24 months in line with Apprenticeship Standard)

Salary; £6.40 per hour (equates to £12,313.60 per annum) + benefits

Location; Dearne Valley College, Rotherham



About the Role

The Learner Recruitment & Reception Officer Apprentice role is a key part of the Group’s customer Service provision within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers. In this role you will ensure that all stakeholders receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication. You will provide a range of professional, pre-entry information and advice to potential and existing customers, referring to specialists where appropriate. The function is an integral part of the college admissions and enrolment process which includes: providing initial information and advice to prospective learners and assisting in the administration of the admissions and enrolment process.


As the first point of contact for the majority of our stakeholders, there is a high importance on ensuring a welcoming atmosphere and availability of accurate information to enable successful outcomes. Through a proactive, enthusiastic and customer-focused approach you will help the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching and learning.


You will…

In this role you will undertake a Level 3 Business Administration Apprenticeship (Standard), which will cover modules on Planning and Organising, Communication, Decision Making, Business Fundamentals, Policies and Regulation. You will be supported by your line manager, a specialist assessor/tutor to develop your knowledge, skills and behaviours. 


You will also hold a Level 2 (or equivalent) qualification in English and Maths – Grade A-C/4-9 (or be willing to undertake alongside the main apprenticeship qualification).


Department Info

You will be line managed by the Learner Recruitment and Reception Team Leader who will give you operational direction and supported by the Head of Learner Recruitment and Events. You will also as part of the Learner Recruitment team, who work across all college campus, supporting learners, customers and staff.


Our excellent benefits and rewards package:

–      Access to local government pensions scheme

–      Up to 41 days annual leave per year including closure during Christmas period

–      Access to our gyms, restaurants and salons

–      Staff health & wellbeing and benefits schemes including in-house Occupational Health service

–      Full, part time and flexible working hours available in many roles

–      Parking available at all of our sites

–      Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

–      New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative

–      Recruitment Referral Scheme for all employees worth by to £200 per referral made


What is the RNN Group?

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

·       We are Inclusive,

·       We have Integrity,

·       We Deliver,

·       We are One Team.


We are OFSTED ‘Good’ (November 2022)


We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model.  This means that you’d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.


The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT).


We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance.


All candidates must have the legal right to work in the UK.



Closing date: Monday 5 August 2024 at 12:00 Noon – if you are shortlisted for this post you will be contacted within a week of the closing date.


If you require further information about this vacancy please contact the HR department on 01709 722750 or

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