Student Casework Officer

University College of Estate Management (UCEM)

  • Circa £33,000 per annum plus benefits
  • Berkshire / Hybrid
  • Fixed Term, Maternity Cover
  • Full Time
Posted 1 week ago

Student Casework Officer

Full time (35 hrs/wk), maternity cover for 1 year

Split place of work between Horizons (Reading, Berkshire) and Home

Salary circa £33,000 pa plus benefits


Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

 A brilliant opportunity has arisen for a positive and enthusiastic individual to join our fast-paced Academic Quality Unit. Our mission is to drive excellence through high quality, professional service which maintains academic quality and governance standards, whilst underpinning an outstanding student experience. As a Student Casework Officer, you will assist the team by overseeing the effective operational management of UCEM’s student complaints and appeals procedures. You will be responsible for ensuring that all cases are investigated in line with UCEM procedures whilst also supporting the smooth functioning of the student disciplinary procedure. This is a fantastic opportunity for someone looking to enhance their career within the Higher Education sector.


Your accountabilities and responsibilities include:

  • Oversee the effective operational management of UCEM’s student appeals and complaints procedures.
  • Arrange stage 2 appeal meetings and take minutes to capture the points discussed.
  • Attend Academic Misconduct Panel meetings as the Academic Quality Unit representative to ensure that procedure is followed and that the minutes accurately reflect the discussions at the meeting.
  • Work with the Director of Academic Quality in disseminating key quality issues across UCEM including delivering quality related training.


Our main requirements:

  • GCSE Maths and English Language Grade C or 4 or above.
  • Experience in a similar role.
  • Experience extracting, analysing and interpreting information including data to produce written reports.
  • Effective planning, co-ordination and organisational skills with a strong attention to detail
  • A positive, professional approach and the ability to remain calm and considered under pressure.


At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.


University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.


For the full job specification and contact details:


TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to by no later than Tuesday 25 June 2024 at noon.



Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

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