Customer Services Assistant

Job Roles:
Organisation Type:
Further Education
FE College
Contract Type:
Full Time
Subject Area:
North West
Contract Term:
Fixed Term
Salary Description:
£17,893.20 per annum
14th May 2020
Start Date:
Macclesfield College
Job Ref:

Customer Services Assistant

Macclesfield College

Salary: £17,893.20 per annum – 6 months - Fixed term

Hours: Full time - 37 hours per week

Are you looking for a new rewarding career in a fast paced and professional Further Education environment?

About Us:

Macclesfield College is a leading provider of Further Education and Higher Education in the North West of England. Macclesfield College is part of a modern, inspiring campus providing education to learners of all ages and abilities. Based in East Cheshire, the College offers free secure campus parking and excellent transport links.

Recognised as a ‘Good’ College at its November 2017 Ofsted inspection. Our mission is simple- “Empowerment through learning”.

Macclesfield College has just been confirmed as the overall best- performing FE institution within the key Cheshire and Warrington sub-region, according to the latest statistics published in the National Achievement Rate Tables.

Furthermore on 5th April 2019, Macclesfield College was proud to be awarded winners of the ‘Business and Education’ category of the East Cheshire Chamber of Commerce Awards.

The Role:

Macclesfield College is seeking an enthusiastic and efficient Customer Services Assistant to join its Learner Experience Department.

Working in collaboration with Curriculum and Business Support colleagues, you will be responsible for providing a consistently high quality administrative and customer facing service in support of our learners and will have the ability to develop and maintain appropriate College administrative systems.

An effective communicator, who enjoys working in a busy team environment you will have excellent organisational skills and possess the ability to prioritise your workload to achieve changing timelines, demonstrating at all times attention to detail.

You will have a good standard of education with a good level of literacy and numeracy at Level 2 or equivalent in Maths and English. An IT qualification is desirable. A level 2 qualification in Information, Advice & Guidance is desirable or the willingness to work towards one.

The Customer Services Assistant role offers a great opportunity for applicants that enjoy working with a range of people, varied tasks and workload and have a high standard of communication and organisational skills.

For further information about this role and the skills, experience and qualities required please visit the job description and person specification below.

The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All appointments will be subject to an enhanced Disclosure and Barring Service check and satisfactory references.

The College is committed to equality of opportunity. We welcome applications from all sections of the community, particularly from members of ethnic minority groups.

The closing date for applications is Friday 29th May 2020

To apply please visit and follow the instructions to complete the application form.

Closing Date:
Contact Details:
Macclesfield College
Tel: 01625 410000
Contact: n/a

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