IT Customer Support Technician

Job Roles:
Organisation Type:
Further Education
FE College
Contract Type:
Full Time
Subject Area:
Information Technology
West Midlands
Contract Term:
Salary Description:
£20,765 - £23,332 Per Annum
24th Mar 2020
Start Date:
Walsall College
Job Ref:

We are currently looking for an Customer Support Technician to join our small but busy IT Team who are responsible for providing IT support to staff and students of Walsall College across all of our campuses.

Offering a professional, high quality customer service, you will be expected to communicate clearly and effectively dealing with a variety of hardware and software queries through the IT Helpdesk.

We are looking for someone who has a strong knowledge of Microsoft Windows Operating Systems and PC hardware set-up and configuration.
Previous experience in a customer support or helpdesk role is advantageous, along with an IT related qualification.

For full specification requirements please refer to the job description.

In return, we offer;
Competitive salaries.
Up to 29 days annual leave with generous additional closure days.
Enrolment into the West Midlands Pension Fund with generous employer contributions.
Outstanding staff training and team building programme.
ZEST is the College’s Health & Wellbeing initiative for our staff.
Staff incentive schemes including Busy Bees Childcare vouchers, Cycle to Work scheme and ‘Best of Walsall’ discounts.
Simply Health care scheme.
Employee Assistance Programme.
Reward and recognition scheme.
State of the art campuses with the latest industry facilities, including our Graduate Salon of Hair and Beauty and on site Little Professors’ Nursery.
Access to ‘The Hub’ offering a Gym, Spa & Sports Clinic and The Littleton Restaurant.

We are passionate about promoting equality of opportunity and creating a working environment where diversity is recognised and celebrated and everyone has the chance to reach their full potential. Our environment is diverse in character and student population. We particularly welcome applications from candidates from Black Minority Ethnic origin and those with a disability.

Walsall College is committed to safeguarding our children and young people/adults at risk of harm. We uphold fundamental British Values and expect all our employees to do the same. All appointments are subject to safer recruitment checks, including previous employment checks and an Enhanced DBS Check.

Our recruitment processes may be delayed due to the coronavirus.

Closing Date:
Contact Details:
Walsall College
Tel: n/a
Contact: n/a

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