Learning Technology Coordinator
Full time (35 hrs/wk), permanent
Based central Reading, Berkshire
Salary range £20,000 to £23,000 FTE pa plus benefits
We’re looking for a Helpdesk Analyst to join the Online Education Core Services team who support our students and staff in successfully navigating our online environments!
University College of Estate Management (UCEM) is the leading provider of supported online education for the Built Environment. Currently celebrating our 100th year as an institution, we have a wealth of history and experience in providing the highest quality learning opportunities. At any one time, we have over 3,500 students from more than 100 countries benefiting from our qualifications. UCEM helps to enhance Built Environment professional careers through our accredited property-related and construction programmes, offered at Postgraduate, Undergraduate and Apprenticeship levels. Our centenary year has inspired our new vision to be the Centre of Excellence for Built Environment Education, appropriately abbreviated ‘CX’ to help us look to the future and lead our strategy for the next 10 years. This is all to achieve our core purpose of providing accessible, relevant and cost-effective online education, producing leading talent for a better Built Environment.
The online Education Core Services Team is a critical function within UCEM. As well as supporting the online technologies, you will be part of a helpdesk team where customer service always comes first. This role is ideal for somebody with some technical experience, who has an interest in supporting students in an online environment.
Your responsibilities will include:
• Providing an excellent level of customer service to students and staff
• Ensuring that daily processes are run to the correct schedule
• Collating and publishing study materials
• Providing quality checks on published material and adhering to branding, accessibility and naming requirements
• Managing and taking ownership of queries
• Working within the agreed SLA
GCSE Maths and English qualifications at Grade C/4 or above are essential. You must have experience of working on a Helpdesk type function and using or working with an e-learning/online environment (could be as a student); experience with HTML is desirable. It is necessary that you are familiar with following standards and procedures, as well as having a technical mindset. Excellent IT and customer service skills are essential; you must also have the ability to communicate both effectively and in a professional manner. You will need to be comfortable working to deadlines and managing competing priorities in a highly pressurised environment. A higher education qualification or IT Systems/e-learning qualification is desirable but not essential.
At UCEM we expect all our employees to demonstrate our values: Passion, Integrity, Excellence and Support.
We have a very detailed job specification for this role so please, before applying, take a look: www.ucem.ac.uk/jobs
For an informal discussion about the role please contact Nick Fenge on 0118 467 2226 or email@example.com alternatively contact the HR team on 0118 467 2243 or firstname.lastname@example.org
To apply please send your CV, covering letter, and Recruitment Check Form to email@example.com
Tuesday 18 June 2019 at 10:00 a.m.
Please note any appointment to this post is conditional upon and subject to an enhanced certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists.
NOTE TO AGENCIES
We do not use agencies as part of our recruitment process. We politely ask that you respect this decision and do not call our offices on seeing this advertisement; if you do, the same message will be repeated to you. Thank you for your co-operation.