Apprenticeship Skills Coach – Customer Service and Business Administration

Job Roles:
Organisation Type:
Further Education
Private Training Provider
Contract Type:
Full Time
Subject Area:
Education, Apprenticeships
East Midlands
Contract Term:
Salary Description:
£23,486 - £28,727
16th May 2019
Start Date:
Futures for Business
Job Ref:

We are currently recruiting for an Apprenticeship Skills Coach – Customer Service and Business Administration
Grade: 3.3 – 3.5 Salary band: £ 23,486 - £28,727
Hours: 37
Location: East Midlands
Closing Date: 31/05/2019
Interview Date: tbc

What are we looking for?

Futures is recruiting for an outstanding Skills Coach to join our growing team delivering Apprenticeship Standards. This role is to deliver Customer Service and Business Administrator Standards at Levels 2 and 3 across the East Midlands region. We are looking for a highly skilled and resilient Skills Coach with significant experience of current industry practices and a passion for providing outstanding customer service in the workplace.

Do you have the desire to combine your experience of teaching and learning to develop high quality programmes and provide coaching and support to Apprentices and employer? You will need to have experience of delivering to meet high expectations and a solid understanding of teaching, learning and assessment cycle. A good understanding and knowledge of the Apprenticeship Reforms, Standards and End Point Assessment is essential.

If you would like to discuss this opportunity further please contact Daphne Saxelby on 07540 560404.

At Futures, our company-wide values: underpin who we are and what we do and it is essential that all colleagues share these. Having these values means we work in a culture which is open to learning and improvement, leads by example, is passionate about making a difference and develops the potential of both colleagues and clients.
Who Are We?

We are more than our market-leading services and our ‘Outstanding’ Ofsted rating, and we are more than our mentorship programmes, advice and support.

We believe in unlimited possibilities. For everybody. That’s why we’re leading a change in career support that focusses on the whole person not just the job applicant. There’s more to life than just a career. So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. We’re also showing employers a different way of being and doing. We know that success lies in a happy, motivated and skilled workforce, and so we’re on a mission to transform teams and turnover.

What can we offer?

Having a happy and motivated workforce is critical to our ongoing success. We genuinely care about our colleagues and offer a range of benefits and opportunities to support you in your role and grow in confidence. We will help you develop in your role, support your career growth, promote positive health and wellbeing at work, and actively encourage a good work/life balance.

Job Specification Requirements

The successful candidate will:

• Have a passion business practices in customer service and administration
• Have an excellent understanding of the Apprenticeship Standards
• Hold a teaching or training qualification and an Assessing qualification
• Hold maths and English qualifications at level 2

Application Method

To apply, and for further details of this vacancy visit the Futures website:

Futures are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment and undergo appropriate checks prior and during employment.

We are supportive of job shares where possible. If this is something you are interested in we would encourage you to discuss this during the selection process.

'Futures believe in unlimited possibilities. For everybody’

Download Documents

Closing Date:
Contact Details:
Futures for Business
Tel: 07540 560404
Contact: Daphne Saxelby

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