Helpdesk Operator

Job Roles:
IT, Other
Organisation Type:
Further Education
FE College
Contract Type:
Full Time
Subject Area:
Information Technology
Contract Term:
Salary Description:
£20,446 to £22,569
21st May 2018
Start Date:
Barnet and Southgate College
Job Ref:

Post Title: Helpdesk Operator

Post Reference: ITSUPT-003

Salary: Scale 4 A18 – A21 £20,446 to £22,569

Hours: Full time, 36 hours a week, 52 weeks a year

Location: Based on one of the main college sites, though the post holder will be required to work on any of the other college’s sites as appropriate

Barnet and Southgate College is a highly successful Further Education college with around 16,000 students of all ages from 14 years upwards.
Following a restructure within the Technology Innovation and Development department we are looking for self-motivated individuals with a “can do” attitude to enhance the Technology Innovation and Development department in the following roles:

As part of the Helpdesk Team you will be responsible for the day-to-day delivery of an effective help desk service. This will involve the recording of events and service failures, chasing and completion of tickets, and liaising with internal and external customers.
The successful candidate will provide excellent customer-focussed support, and be responsible for troubleshooting problems, diagnosing and resolving issues, and advising users on the appropriate action.
You must be a committed team player, have a genuine interest in technology with a willingness to learn, self-motivated and responsible. You will be able to effectively manage and organise your own time and workload.
Excellent written and verbal communication skills, together with the ability to take ownership of incidents whilst ensuring issues are prioritised and resolved effectively, are essential for this role. You will also have a proven track record with troubleshooting and delivering an excellent service to stakeholders.
All post holders will be required to work 36 hours a week and may be required to work in the evenings or occasionally at the weekend.
The post holders will be required to work across all College sites and training venues.

These post is subject to an Enhanced Disclosure application to the Disclosure and Barring service.

Further information about these posts, an application pack including job description and person specification and the application form can be found at:
If you have any queries regarding this post, please email and quote the relevant post/reference number.
Please note, due to the volume of applications we receive, we are unable to inform all applicants as to whether or not they have been shortlisted. Therefore, if you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.

Closing Date: 21/05/2018 at noon

Interview Date: Week of 28/05/2018


Download Documents

Closing Date:
Contact Details:
Barnet and Southgate College
Tel: n/a
Contact: HR

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