Customer Service Advisor

Job Roles:
Organisation Type:
Further Education
FE College
Contract Type:
Part Time
Subject Area:
South West
Contract Term:
Maternity Cover
Salary Description:
£8,212 per annum
29th Mar 2018
Start Date:
Bournemouth and Poole College
Job Ref:

Are you a friendly and welcoming individual with strong customer service skills?

Are you looking for a part time role working 18 hours per week?

Do you have previous reception, admin or customer service experience?

If so, Bournemouth and Poole College are looking for a Customer Service Advisor to join the student services team in Bournemouth today. We want someone to join the team who has great communication skills, previous experience in an office environment as well as a strong desire to provide the highest level of customer service to college students, staff, parents and visitors.
We can offer you a great working environment and opportunities to learn so please apply today if this sounds like the job you’re looking for.

About Us
We are the largest provider of further education and apprentices within the area, we have around 11,000 students that are from across the UK and the world. Our passion is to ensure students are qualified, find jobs and can progress in their career. We are proud to say our apprenticeships training ranks in the top 30% of colleges and we work with over 2,000 business.

The Role
As a customer service advisor, you will work on both the College Enquiry Centre and Reception dealing with enquiries from customers, students and colleagues. You will be the first point of contact for incoming telephone calls, answering queries, use of live chat and providing initial information where required. You are expected to process all customer enquiries in a timely and responsive manner in line with college standards. All information will be recorded and kept up to date and therefore you will need to ensure the efficient entry of data into our systems. Your role will primarily focus on responding to calls and emails, whilst covering the reception desk when needed.

When working on reception you will greet and sign in visitors to the main reception, help students staff and customers with questions and directions around the site. You will also help process petty cash and daily payments following college procedures.

You will also be expected to participate in additional college events and conduct additional role duties on an ad hoc basis.

Key responsibilities, skills and attitudes
• Excellent administration skills
• Exceptional customer service skills (face to face, email and phone)
• Ability to maintain complex records with good attention to detail and a high level of accuracy
• Competent use of Microsoft Word and Excel software.
• Brilliant interpersonal skills and good communication skills.
• Outstanding organisational skills
• Computer literate
• Proactive, positive and enthusiastic approach work
• Willingness to develop new skills

Next Step
If you are interested in the role, please complete our application process by clicking apply and completing the application form on our careers page.
Please be aware we only accept fully completed applications, therefore please take the time to complete our application form.
This job advert will close on 29 April 2018, with interviews to be held on 10 May 2018.
Safeguarding Recruitment Statement

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.

Closing Date:
Contact Details:
Bournemouth and Poole College
Tel: n/a
Contact: n/a

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