Operations Support Co - Ordinator
Are you an experienced Operations Support Co-Ordinator who thrives on a challenge?
Exciting Opportunity! … Come and join our Clients Team and help them develop the potential in people.
We are recruiting on behalf of this Award-Winning Training Company and have an immediate vacancy for an Operations Support Co-Ordinator based in the Redditch Office.
This is a fantastic opportunity to work with this Ofsted rated ‘Good’ Training provider.
We believe everyone deserves to do a job they love!
To co-ordinate the learners experience from sign up through to achievement, by supporting the wider teams in identifying learners at risk and using positive interventions to remove barriers and aid achievement.
Work with Smart Assessor to support progression and aid retention.
To co-ordinate key elements of the learner’s journey to ensure good communication and one point of contact is available for learners at risk.
Implement and monitor a Learner at risk register.
To ensure contractual compliance across all aspects of delivery in relation to the co-ordination job function.
To increase learner retention and engagement.
Confirm venues agreeing and co-ordinating venue booking.
Learner customer care calls to confirm attendance.
Co-ordinate workshop bookings to ensure learners are booked into each venue.
Agree and co-ordinate calendar dates with ES team leader.
Work with Admin teams to ensure log ins for West are set up for all learners.
Produce management reports as and when required to include non-attendance and feed back to business development/sales.
Manage the learner at risk register.
Contact ES practitioner to confirm learner attendance for induction and workshops.
Identify learners who fail to attend and action with BD or ES and re book .
Working knowledge of the Work Based Learning (WBL) sector
Organisational skills and a sound attention to detail
Competent numeracy skills
Excellent IT skills
Excellent written and verbal communication skills