Job Title: Technical IT Helpdesk Supervisor
Full time salary: £22,575 - £26,956/ 37hr week
Describe what the role is responsible for. e.g.
Calderdale College is the largest provider of further education (post-16) courses, work-based learning (Apprenticeships) and the sole provider of higher education awards in Calderdale, and currently in the top 5% of College’s in the UK for 16-18 student success.
We have a new and exciting opportunity for an IT Helpdesk Supervisor to join our successful IT team. This post will ideally suit someone who is looking to progress their career and has strong technical support skills, with a reputation for providing excellent customer service, who is highly organised with strong interpersonal skills and is a supportive team member. Previous supervisor experience is preferred, but not essential.
You will be responsible for leading and managing the IT Technicians, working to ITIL best practice managing Incidents and Problems and the IT Helpdesk, providing 1st & 2nd line support and a responsive, friendly, customer and solution focused IT support service to staff and students. You will be required to work flexible shift patterns covering 08:00 – 16:00, 09:00 – 17:00 or 11:00 – 19:00. The post holder must possess strong technical skills in providing hardware and software support to a high standard in order to lead by example, possess excellent customer service, communication, time management and organisational skills, have a ‘can do’ approach, with a determination to succeed and see problems through to a solution.
To support the successful candidates’ continual development, you will be required to undertake a work based learning qualification as part of the role. This will be based on individual needs, but may include a Management, Technical, Customer Service or Business IT Administration qualification.
Key qualities sought: e.g.
• Demonstrable experience of working in a 1st & 2nd line technical role.
• An evident ‘positive’ and ‘can do’ attitude to strengthen the Colleges’ culture and values of integrity, respect, openness, fairness, high expectation and enjoyment.
• Enjoyment in managing multiple tasks and prioritising to achieve deadlines
• Excellent customer service and communication skills
• Demonstrable experience of managing small/medium sized teams and IT projects
• Strong interpersonal and organisational skills
The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. Employment at the College is subject to an Enhanced DBS check. If the post falls under the definition of regulated activity it will also be subject to an additional barred list check.
If you have a disability and meet the minimum criteria, you will be offered an interview.
For an information pack and application form, please visit our website www.calderdale.ac.uk or contact Human Resources on firstname.lastname@example.org or on 01422 399311
The closing date for receipt of completed applications is 26/03/18
“Inspiring learners to succeed in life and in work”