Customer Service Advisor

Job Roles:
Organisation Type:
Further Education
FE College
Contract Type:
Part Time
Subject Area:
South East, South West
Contract Term:
Fixed Term
Salary Description:
£10,974 pa
6th Nov 2017
Start Date:
Bournemouth and Poole College
Job Ref:

Location: North Road, Poole – Fixed Term Contract (11 Months December 17 – October 18) – Part Time (24.5 hrs per week)- £10,974 pa

Are you looking for a part-time role within Customer Service?
Have you got excellent communication skills and are passionate about providing the highest levels of customer service?

If so, Bournemouth & Poole College are looking for a Customer Service Advisor to join their Student Service Department. The ideal candidate will have a passion for delivering outstanding customer service, have a can-do attitude and have experience working in a customer facing environment. You will need to possess excellent communication and administration skills to assist them in giving the highest level of customer service, along with excellent attention to detail and organisational skills. If you have the necessary skills for this Customer Service role, then please apply today.

About Us

We are the largest provider of further education and apprentices within the area, we have around 11,000 students that are from across the UK and the world. Our passion is to ensure students are qualified, find jobs and can progress in their career. We are proud to say our apprenticeships training ranks in the top 30% of colleges and we work with over 2,000 business.

The Role

As a Customer Service Advisor you will be the first point of contact for incoming calls, email queries and Live Chat queries. You will be responsible for processing all customer enquiries in a timely and responsive manner in line with College standards, offering outstanding levels of service for anyone contacting the college. You will additionally maintain an up-to-date directory of all useful information, ensuring that any issues or queries can be dealt with in an efficient and timely manner. As part of this role, you will greet and sign in visitors, helping any students, staff or customers with questions and directions around the college site.

Term time hours: Mon 8:30-6pm, Tues 8:30-6pm, Fri 8:30-5pm
Non-term time hours: Mon/Tues/Fri 8:30-5pm

Key knowledge, skills and attitudes required:

• Previous experience in a customer facing office environment
• Appropriate qualification to level 2/3 standard
• Excellent communication skills
• IT Qualification
• Good administration and organisational skills
• Excellent telephone manner
• Excellent interpersonal skills
• Team Player
• Proactive, flexible and positive approach

Next Step

If you feel you have what it takes for this Customer Service Advisor opportunity, then please click apply and complete our online application process via the careers page.

Please be aware only fully completed applications are accepted, so please take the time to complete our application form.

Closing date for all submissions is 27th November, with interviews taking place on 6th December 2017.

Safeguarding Recruitment Statement

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.

Closing Date:
Contact Details:
Bournemouth and Poole College
Tel: n/a
Contact: n/a

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