Student Adviser

Job Roles:
Organisation Type:
Further Education
FE College
Contract Type:
Full Time
Subject Area:
South West
Contract Term:
Salary Description:
circa £21,000 FTE pa plus benefits
3rd Nov 2017
Start Date:
University College of Estate Management (UCEM)
Job Ref:

1 x Full or Part time (full time: 35 hrs/wk, part time: flexible) permanent and 1 x Part time (21 hrs/wk – must work Tuesday, Wednesday and Thursday), fixed term for up to 12 months.
Based central Reading, Berkshire
Salary circa £21,000 FTE pa plus benefits

University College of Estate Management (UCEM) is the leading international provider of supported online learning for the Built Environment, with over 90 years’ experience in providing the highest quality learning opportunities for the industry. UCEM offers a range of property-related academic programmes, as well as providing professional development and tailor-made corporate training courses.

A customer service approach is central to the role along with a commitment to providing an excellent student experience. Our Student Advisers must be able to work under pressure and to strict deadlines as no two days will be the same.

Experience in a similar customer facing role is essential for this position. You must be able to demonstrate a professional customer service approach when dealing with enquiries as you may need to deal with difficult customers. Database experience is essential as well as being an effective team player with fantastic attention to detail and time management skills. Knowledge of ‘Skype for Business’ telephone system would be advantageous but not essential as is having knowledge of support services and the student journey.

At UCEM we expect all our employees to demonstrate our values: Passion, Integrity, Excellence and Support.


We have a very detailed job specification for this role so please, before applying, take a look:


For an informal discussion about the role please contact Sharon Gault, Interim Assessment Manager and Student Advice Manager on 0118 0118 921 4604 or alternatively contact the HR team on 0118 467 7051 / 2113 or


To apply please send your CV, covering letter, and Recruitment Check Form to


Closing date: Friday 17 November 2017 at 10.00 a.m.
Interview dates: Tuesday 21, Thursday 23 and Tuesday 28 November 2017

Please note, applications may be reviewed as and when they are received, so you may be invited to interview ahead of the closing date.


Please note any appointment to this post is conditional upon and subject to an enhanced certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists.


We do not use agencies as part of our recruitment process. We politely ask that you respect this decision and do not call our offices on seeing this advertisement; if you do, the same message will be repeated to you. Thank you for your co-operation.

Closing Date:
Contact Details:
University College of Estate Management (UCEM)
Tel: n/a
Contact: R Kipling

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