Pellcomp Software is a market-leading provider of Learner Management Systems and is looking for a Software Support Analyst to join our growing business based in Norwich, Norfolk. As a Software Support Analyst, you will be the primary point of contact for customers, delivering a professional service and using your knowledge and expertise to answer and solve queries.
This is an opportunity for a customer-focused individual with confident computer skills. You will need to be a natural problem solver with a highly analytical mind to identify and solve technical issues to support our customers. This is a customer-facing role, so first-rate communication skills are essential as well as the ability to take ownership of a call through to final resolution. The successful candidate will be fully trained on our product range.
Salary is negotiable depending on experience, but a typical range for starting salary is £18K - £22K
Working as part of the Software Support team, based in Norwich, you will be responsible for:
*Providing 1st and 2nd line support for the various software and web products we offer.
*Logging each call received, via email or phone, categorising and prioritising the incidents.
*Providing customers with a level of service consistent with a market-leading organisation.
*Maintenance of customer support and knowledge base documentation.
*Decent knowledge of the Vocational Skills Sector
*Willingness to learn
*Excellent communication and interpersonal skills
To apply, please send your CV to email@example.com