Customer Support Analyst

Job Roles:
Analyst, IT, Support
Organisation Type:
Further Education, Other Workplaces
Organisation:
Other Organisation
Contract Type:
Full Time
Subject Area:
Any
Region:
East of England
Contract Term:
Permanent
Salary Description:
Negotiable depending on experience
Posted:
26th Jul 2017
Start Date:
Recruiter:
Pellcomp Software Ltd
Job Ref:

Pellcomp Software is a market-leading provider of Learner Management Systems and is looking for a Software Support Analyst to join our growing business based in Norwich, Norfolk. As a Software Support Analyst, you will be the primary point of contact for customers, delivering a professional service and using your knowledge and expertise to answer and solve queries.

This is an opportunity for a customer-focused individual with confident computer skills. You will need to be a natural problem solver with a highly analytical mind to identify and solve technical issues to support our customers. This is a customer-facing role, so first-rate communication skills are essential as well as the ability to take ownership of a call through to final resolution. The successful candidate will be fully trained on our product range.

Salary is negotiable depending on experience, but a typical range for starting salary is £18K - £22K

Responsibilities:

Working as part of the Software Support team, based in Norwich, you will be responsible for:
*Providing 1st and 2nd line support for the various software and web products we offer.
*Logging each call received, via email or phone, categorising and prioritising the incidents.
*Providing customers with a level of service consistent with a market-leading organisation.
*Maintenance of customer support and knowledge base documentation.

Skills:

*Decent knowledge of the Vocational Skills Sector
*Willingness to learn
*Positive attitude
*Motivated
*Self-driven
*Problem solver
*Excellent communication and interpersonal skills


To apply, please send your CV to martin@pellcomp.co.uk

Closing Date:
26/08/2017
Contact Details:
Pellcomp Software Ltd
Tel: n/a
Contact: n/a
Email:

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