Student Services Receptionist & Administration Assistant (2 Posts)

STUDENT SERVICES RECEPTIONIST AND ADMINISTRATION ASSISTANT (2 posts available)
30 hours a week, 38 weeks per year
Salary: £22,011- £22,275 pro rata (Actual £15,204 – £15,386)
Location: one post available at each site (Stafford or Newcastle)

In November 2019 Newcastle and Stafford Colleges Group (NSCG) became the first further education provider in England to achieve outstanding grades in every area of Ofsted’s recently reformed Education Inspection Framework (EIF). 

The inspection report praised all areas of the College’s provision and acknowledged NSCG’s ‘positive, stimulating and safe learning environment’, ‘highly motivated staff’, and ‘learners’ exemplary behaviour and attitudes to learning’.  It also highlighted the fantastic partnerships the College has with industry.

To read the full Ofsted report for Newcastle and Stafford Colleges Group, please visit the Ofsted Government website, select Find an Inspection Report and search for Newcastle and Stafford Colleges Group.

The group is currently home to a population of over 5,000 full-time students and around 500 students on higher education programmes. We have over 4,000 part-time or adult learners and 2,000 apprentices where we work with over 800 individual employers.  Our Sixth Form provision has a reputation for high academic achievement and excellence.

This is an exciting opportunity for a highly motivated, enthusiastic and suitably qualified individual with excellent communication and organisational skills to take on this role within Student Services.

Reporting directly to the Head of Student Services you will be responsible for giving advice and guidance to students on matters relating to finance and non academic support needs.

Duties are varied and include dealing with enquiries to student services effectively and with excellent customer service.  Assisting the Student Finance Team in dealing with financial support enquiries and assisting students with accessing application forms and travel pass purchases.  Assisting the team with administration tasks which include the production of mail merge documents, databases, posters and flyers.

In addition to a good standard of general education, you should have experience of working in a varied and busy administrative and/or secretarial role.  You will have a confident manner with the ability to communicate effectively at all levels, excellent MS Office Skills (Word, Excel and Access) and will be able to work efficiently to tight deadlines.  Hours of work are usually office hours Monday to Friday, but occasional attendance at open evenings and employer events will be required.

Main Duties and Responsibilities:

1.    To provide administrative support to the Student Services Team. 
2.    To act as the initial point of contact for all enquiries from students and  parents. 

Required Skills and Experience:

•    Has a good standard of education qualified and be willing to undertake any relevant professional development.
•    Has previous experience of working in a varied administrative and secretarial role with outstanding organisational skills.
•    Has a confident manner and able to communicate effectively at all levels showing professionalism to visitors and guests.

What’s in it for you?
The college offers and excellent benefits package which includes:

•    Local Government Pension Scheme (Employer pension contributions 26.4%)
•    Cycle to Work Scheme (Salary sacrifice).
•    Subsidised Gym Membership.
•    Health-related benefits including a subsidised Health Scheme.
•    Excellent Training and Development Opportunities (supported with a dedicated budget).
•    Free Parking
•    On site restaurant and FREE early morning tea/coffee and toast.

How to apply

To apply for the role of Student Services Receptionist and Admin Assistant, please click ‘Apply Now’ to complete an online application form.  Please indicate on your application which College location you would prefer.

If you are applying via a jobs board, you will receive an email and link that will take you directly to our application form on the Newcastle & Stafford Colleges Group website).

Closing date:  1st May 2024

Interviews to be held:

Monday 13th May 2024 for Stafford College
Tuesday 14th May 2024 for Newcastle College

This college is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. All college-based positions are subject to enhanced DBS check and are exempt from the Rehabilitation of Offenders Act.

As an equal opportunities employer, we welcome applications from all sectors of the community.